Privacy policy
Last updated: 17 March 2026
1. Who we are
This website, shoulderelbowsurgeon.uk, is operated by Shoulder Elbow Surgeon.
Shoulder Elbow Surgeon provides orthopaedic consultation and treatment services.
For the purposes of data protection law, Shoulder Elbow Surgeon is the Data Controller.
Contact details:
Shoulder Elbow Surgeon
202 Merlin Park, Ringtail Road, Burscough, Ormskirk, Lancashire, L40 8JY
Email, [email protected]
If you have any questions about this policy or how your data is handled, please contact us using the details above.
2. What this policy covers
This policy explains how we collect, use, store and protect personal data when you:
-visit shoulderelbowsurgeon.uk
-complete a contact or enquiry form
-request a consultation
-receive emails or communications from us
We process personal data in accordance with the UK General Data Protection Regulation, UK GDPR, and the Data Protection Act 2018.
3. Personal data we collect
We may collect and process the following information:
-information you provide directly
-full name
-email address
-phone number, if provided
-enquiry details and message content
-any additional information you choose to share
We may also collect data automatically, including:
-IP address
-device, browser and operating system information
-pages visited and interactions on the site
-traffic source and referral data
4. How we use your data
We use your data to:
-respond to enquiries and requests
-arrange consultations
-provide information about services
-send service related communications
-improve website performance and user experience
-maintain security and prevent misuse
5. Lawful basis for processing
We process personal data under the following lawful bases:
-legitimate interests, to respond to enquiries and operate our services
-contract, where processing is required to arrange or deliver services
-legal obligation, where required by law
6. Marketing communications
We do not send marketing communications without your consent.
If you opt in, you may receive updates or information about services.
You can unsubscribe at any time by contacting [email protected]
Unsubscribing will stop marketing messages but not essential service communications.
7. Cookies and analytics
We use cookies and similar technologies to operate the website and understand how it is used.
This may include tools such as Google Analytics, which collect anonymised usage data such as page views and traffic sources.
You can manage cookies through your browser settings and any cookie controls presented on the website.
8. Data sharing
We do not sell your personal data.
We may share your data with trusted third party service providers who process data on our behalf, including:
-website hosting and CRM platforms
-email and communication tools
-analytics providers, such as Google
All providers process data under appropriate contractual safeguards.
9. International data transfers
Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place in line with UK GDPR requirements.
10. Data retention
We retain personal data only for as long as necessary.
Typical retention periods:
-enquiries, up to 24 months after last contact
-records, in line with legal and regulatory requirements
11. Your rights
You have the right to:
-access your personal data
-request correction of inaccurate data
-request erasure, in certain circumstances
-restrict or object to processing
-withdraw consent where applicable
-lodge a complaint with the Information Commissioner’s Office
To exercise your rights, contact [email protected]
12. Complaints
If you are unhappy with how your data is handled, please contact us first.
You also have the right to complain to the Information Commissioner’s Office, ICO:
https://www.ico.org.uk
13. Changes to this policy
We may update this policy from time to time. The most recent version will always be available on this page.
Contact Us
07521544473
Nuffield Health York Hospital
Haxby Road, York, YO31 8TA
Clifton Park Hospital (Ramsay) York
Bluebeck Drive, Shipton Road, York, YO30 5RA